Refund and Returns Policy

Overview

Conditions for Returns

1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
2. The product must include the original tags, user manual, warranty cards, freebies and accessories.
3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Harvbridge packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.

Note: It is important to indicate the order number and return tracking number on your return package to avoid any inconvenience/delay in the process of your return

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

How to refund

Sign in to your Daraz Account, select My Orders.
Tap on “Initiate a Return”.
Select “I want to return the product”.
Fill out the Online Return Form with all the relevant information.
Select Pick Up or Drop Off as per your preference, Submit the request
Pack your return package securely, with the product in the original and undamaged manufacturer’s packaging as delivered to you. Write your order number & return tracking number clearly on the outer side of the package.
Head to your nearest drop-off point or wait for collection by our pick-up service.
Make sure you have written your order number and return tracking number on your package at the time of drop off.
You can view your return tracking number as soon as you have filled the Online Return Form and logged your return request.

Free & Easy Returns Policy

If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on the Harvbridge app or website.
Return request must be raised within 14 days for all items from the date of delivery.
All Harvbridge Mall items are 100% Authentic by Trusted Brands.
For electronic appliances & mobile phone-related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty.
For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.

Valid reasons to return an item

Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
Delivered product is incomplete (i.e. has missing items and/or accessories).
Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
Delivered product is does not match product description or picture (i.e product not as advertised)
Delivered product does not fit. (i.e. size is unsuitable)

Returns Policy per Category

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.

Non-Returnable Items

Please note that selected items sold on Daraz are not eligible for return. Below you find a consolidated list of all non-returnable items.

Category	Non-Returnable Items
Fashion	Custom made items, women’s intimate apparel and men’s innerwear cannot be returned
TVs, Audio & Cameras	Movies and Music cannot be returned
Computing & Gaming	All software products that are labeled as non-returnable on their product detail pages
Home & Living	Custom made items cannot be returned
Beauty & Health	All items in this category, except for hair removal and other electronical items
dMart	All items in this category are non-returnable
Grocer’s Shop	All items in this category
Pet Supplies	All items in this category
Digital Goods	Digital goods are any goods which are stored, delivered and used in its electronic format. All items in this category are non-returnable once purchased and delivered, unless it is of satisfactory quality, fit for a particular purpose and as described by the seller.

If you have have received a non-returnable item that is defective / damaged or incorrect / incomplete, please contact us within 7 days of delivery.

For Digital Goods kindly contact us within 24 hours of delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refere table below)

Item Type	Drop Off TAT	Pickup TAT	Hand over to Daraz WH	QC TAT
Non Bulky	4 working Days	4 working Days	1 – 5 working days	2 working days
Bulky	N/A	7 working days	1 – 5 working days	2 working days

Please note that this policy does not apply to Harvbridge Global products.

Payment Method	Refund Option	Refund Time
Debit/ Credit Card	Debit/ Credit Card	10 Working Days
HBL Direct Transfer	HBL Account	5 Working Days
Harvbridge Wallet	Harvbridge Wallet	30 Minutes
Equated Monthly Installments	Credit Card	10 Working Days
Easypaisa Wallet	Easypaisa Wallet	5 Working Days
Easypaisa Wallet	Harvbridge Wallet	30 Minutes
Cash on Delivery (COD)	Harvbridge Wallet	30 Minutes
Harvbridge Voucher	Harvbridge Voucher	1 Working Days
JazzCash Mobile Account	Harvbridge Wallet	30 Minutes

Modes of Refund	Description
Harvbridge Wallet	The Harvbridge Wallet needs to be activated in order to access the refund amount. Refunds can also be withdrawn to a bank account from within the Harvbridge Wallet. All orders paid through Cash on Delivery (COD), Easypaisa Shop (OTC) or JazzCash Mobile Account will only be refunded to the Harvbridge Wallet.
Refund Voucher	Vouchers will be sent to the customer registered email ID on Harvbridge and can be redeemed against the same email ID.
Debit Card or Credit Card	If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Harvbridge, please contact your personal bank.
Easypaisa Wallet	If the refunded amount is not reflecting in your Easypaisa Wallet statement after refund is completed: i) Please dial 3737 from your Easypaisa number or 051-111-345-100 from any other number to contact the Easypaisa helpcenter.
Bank Deposit	The bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), National Bank and Khyber bank as refunds cannot be processed for these options. IBAN number will be needed to refund the amount.

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.

Pre-Paid Orders Failed/False Delivery Refund Grid:

Payment Method	Refund Option	Refund Time
Debit/Credit Card	Debit/Credit Card	20 Working Days
HBL Direct Transfer	HBL Account	15 Working Days
Harvbridge Wallet	Harvbridge Wallet	11 Working Days
Equated Monthly Installments	Credit Card	20 Working Days
Easypaisa Wallet	Easypaisa Wallet	15 Working Days
Easypaisa Shop (OTC)	Harvbridge Wallet	11 Working Days
Harvbridge Refund Voucher	Refund Voucher	11 Working Days
JazzCash Mobile Account	Harvbridge Wallet	11 Working Days

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.